Terms & Conditions (&)(!!)
P&P / Shipping
The amount for P&P is £3.50 (for 1st Class Recorded Delivery), regardless of how large or small your order is. We ship all our orders with Royal Mail, and all orders will require a delivery or signature confirmation.
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed with 24-48 hours after receipt. Longer delays may apply depending on volume and time of year.
Delivery times vary, depending on your choice of delivery.
1st Class Recorded Delivery – 3-5 Working Days
Please be aware these are estimated arrival times, rarely (but sometimes) Royal Mail, may delay the arrival of your delivery. Please contact us for any queries. The same goes for International shipping. Apart from, all packages are sent by Royal Mail Airsure Small Packets. International orders may take up to 10 working days or longer to arrive. International P&P is £10.00.
For security reasons, we do not ship to P.O boxes. Please be sure your mailing address is correct as we may not be able to change your address once the order is complete.
Payment We accept
Payments via Credit Card and PayPal in Sterling only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays. We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity.
If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address match the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion.
If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
We occasionally have Promotional Codes available, please make sure you add the code at the checkout and click update. We are unable to apply the offer after payment is received.
We want you to be 100% satisfied and happy with your purchase. We will accept returns for full refund of items within 7 days of delivery of purchase. All returned and exchanged items must be in original condition, unused and accompanied by a sales receipt.
Shipping and handling charges will not be refunded or credited and customers are responsible for return shipping costs. We recommend any returns are sent by Recorded Delivery, as we will be unable to refund any missing packages.
No refunds will be accepted for clothing that has been customized. Please make sure you order your correct size & are 100% happy with what you are ordering before confirmation of purchase.
All Sale items are FINAL SALE. *Prices and policies are subject to change without notice.*
Please send returns to:
Parsons Green House,
27 Parsons Green Lane,
Care of Clothing
It is important to take good care of your clothing to ensure its longevity. Follow the simple tips listed below to keep your clothing looking brand new:
• Clothing Care Most of our clothing is made using delicate stones, embellishments or transfers. Although they are suitable to be machine washed on a very cool cycle, we do recommend hand washing your garments in luke warm water to ensure its longevity. Never wash with bleach.
• Do not spray or apply alcohol or oil based perfume, hairspray, body lotions, hair grooming products, air fresheners, or any other alcohol-based substance on or near your clothing. The alcohol or oil content will dull the finish of the crystals and embellishments.
We attempt to be as accurate as possible when describing our products online. Please keep in mind that monitors display colours differently. All photos are taken of the actual item. Please feel free to contact us with any questions about specific colours, and we’ll be happy to provide you with any additional description that is available.
We do offer a customizing service. We are able to customize your clothing, with a maximum of 7 letters. We charge £10.00 for this service. Please contact us via our Contact Us Form, for any questions or requests. Once you have decided on your customization, we are unable to change your order, no refunds are available on any clothing that has been customized.